IRS is 'buried' in paper backlog, creating tax season anxiety so high that even tax pros want relief

The Internal Revenue Service has a brutal backlog of unfinished tax returns from last year, which has triggered more tax-time anxiety than one could imagine for many tax filers.

"Paper is the IRS's Kryptonite, and the agency is still buried in it," wrote National Taxpayer Advocate Erin Collins in her 2021 report to Congress.

She dubbed 2021 "the most challenging year taxpayers and tax professionals have ever experienced."

This tax season looks like it might, quite possibly, beat that record as professionals prepare for continued confusion, unanswered calls at the IRS and more tax refund delays.

“I know it’s a difficult thing when you have clients crying on the phone, saying 'I need this money, I need this money,' ” said Nina Tross, executive director, National Society of Tax Professionals.

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