As our loved ones age and enter new chapters of their lives, we’re faced with unfamiliar scenarios and family dynamics that can leave us emotionally drained. Jenny Miller and her team at Senior Care Concepts Inc. can help. With a compassionate touch and extensive knowledge of Rhode Island’s senior resources, Jenny assists seniors and their families efficiently plan for life’s transitions.
“We start by listening and making a personal connection with the client,” Jenny says. “We want to know their life’s story.” Getting to know the individual’s history and preferences enables her team to effectively coordinate the client’s care goals. For some, that goal might be to stay in their home for as long as possible. For others, it could be transitional guidance into an assisted living facility that not only suits their medical needs, but also fits with their lifestyle and personality.
Entering her ninth year in business, Jenny’s experience in senior care planning and management has given her extensive knowledge of the many assisted living and rehabilitation facilities in the state, access to dozens of physicians and specialists, and connections with a variety of athome service providers. “It’s a holistic process,” she explains. “We look at the whole person, the whole scenario and the resources available for that individual.”
Changes in Senior Care
Healthcare is in constant change. Jenny has seen a shift in care needs, with both older and younger individuals. She notes that care management for maturing adults with developmental disabilities has become more complex. Jenny’s team has recently encountered an increase of younger adults battling senior conditions. “Even though the company’s name is Senior Care Concepts, we’re not just working with seniors anymore,” Jenny says, pointing out that her clients are now in their fifties and older. “We’re seeing diseases like Parkinson’s, Cancer and Alzheimer’s attacking people at earlier stages and in different ways,” she says.
Younger onset Alzheimer’s has an entirely different impact. “We have clients with early memory loss that have young families and spouses with careers,” Jenny explains. Coordination becomes paramount in these cases, where the Senior Care Concepts team is planning at-home care, organizing doctor’s visits, overseeing medication changes, and supporting the conflicted family. “We’re working side by side with the families, helping them understand what’s happening and giving them support to cope.”
Planning For The Now And Then
Jenny handles two types of solution-based care management. The first area is comprehensive care management at a moment of crisis. That could be an unexpected hospitalization, a fall or a cognitive impairment diagnosis. A care manager steps in and coordinates the medical component, which might include attending appointments, overseeing transitions from hospital to home, and making sure that the individual is following through with physician’s recommendations. The care manager is also coordinating resources at home, from supporting and educating the family to supervising household accommodations.
The second area is planning for the future. “We’re working with younger seniors who are proactively planning their future care.” Jenny’s team helps to create a unique care plan, be it living independently or preparing for a living assisted community. “Everyone is different and has different priorities,” she says, pointing out that solutions are tailored around the client’s needs.
A Commitment To Community
In addition to leading her company, Jenny is also a leader in the community. She is a frequent quest faculty member at the Rhode Island Geriatric Education Center and was recognized in 2011 as the Social Worker of the Year by the RI chapter of the National Association of Social Workers. She’s also very active with the Providence Rotary; serving as the 2014 President and currently leading the club’s International Project, an outreach program with the Dominican Republic.
The Senior Care Concepts Team is made up of social workers and a registered nurse. “We’re really a great team,” Jenny says. “We love working together to find the best solutions for our clients.” With compassion, expertise and a commitment to improving the lives of her clients, Jenny empowers seniors to make the best healthcare decisions. “We are your advocates. We advocate for your health, for your wellbeing, and for the family.”
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